Last updated: 21 March 2025
This Privacy Policy describes how La Chaise Couture (the "Site", "we", "our" or "us") collects, uses and discloses your personal information when you visit, use our services or make a purchase on lachaisecouture.com (the "Site"), or when you communicate with us about the Site (together, the "Services").
In this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, site visitor, or any other person whose data we collect in accordance with this policy.
Thank you for reading this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal or regulatory reasons. We will post the revised version on the Site, update the "last updated" date, and take any other measures required by applicable law.
How we collect and use your personal information
To provide the Services, we collect (and have collected in the past 12 months) personal information about you from various sources, as described below. The data we collect varies based on how you interact with us.
In addition to the specific uses listed below, we may use your information to communicate with you, improve the Services, comply with our legal obligations, enforce our terms of use, and protect the Services, our rights and those of our users.
What personal information do we collect?
This depends on how you interact with the Site:
Information you provide to us directly:
Contact details: name, address, phone number, email
Order information: billing and shipping address, payment confirmation
Account information: username, password, security questions
Customer support: content of your messages or exchanges with us
Some services require you to provide us with this data. Failing to provide it may limit your access to certain features.
Usage information:
We automatically collect certain data through cookies, pixels, and similar technologies. This includes your IP address, device type, browser, interactions with the Site, etc.
Information from third parties:
We also receive data via:
Our technical service providers (Shopify, hosting, customer service, etc.)
Our payment partners (bank details, billing, etc.)
Advertising and analytics tracking tools (third-party cookies, pixels, SDKs, etc.)
This data is processed in accordance with this privacy policy.
Use of your personal data
Provision of products/services: order processing, account management, shipments, returns, notifications…
Marketing & advertising: sending promotional communications or targeted ads
Security & fraud prevention: detecting malicious behaviour, securing your account
Service improvement: assistance, support, user experience
Cookies
We use cookies to enhance your experience, perform statistics, and personalise content. You can manage your preferences in your browser, but disabling cookies may limit access to certain features.
We also recognise the Global Privacy Control (GPC) signal to allow you to opt-out of advertising sharing. To learn more: https://globalprivacycontrol.org/
Sharing your personal information
We may share your data in the following cases:
With service providers (payment, hosting, logistics, etc.)
With our marketing partners
With your explicit consent
In case of legal obligation or business transaction (merger, transfer…)
We do not share or sell sensitive data without your consent.
Data shared for marketing purposes in the past 12 months
Category of information | Recipient partners |
Identifiers (name, email, phone) | Business partners |
Commercial information (orders) | Business partners |
Usage data (cookies) | Business partners |
Third-party sites
The Site may contain links to other sites. We are not responsible for their privacy policies. Please review them separately.
Children's data
Our services are not intended for children and we do not knowingly collect personal data about them. If you are a parent or guardian and wish for such data to be deleted, please contact us.
Security & data retention
We implement security measures, but none are foolproof.
The retention period depends on the purpose of the processing (e.g., account management, legal obligations…).
Your rights
Depending on your place of residence, you may have certain rights, including:
Access to your data
Request for deletion or rectification
Object to processing or request portability
Withdraw your consent
Manage your marketing preferences
Appeal in case of refusal of your request
We may verify your identity before responding. You may appoint a representative to exercise your rights.
Complaints
For any complaints, please contact us at contact@lachaisecouture.com.
Depending on your country, you may also contact your local data protection authority.
International users
Your data may be transferred outside your country. If it leaves Europe, we use standard contractual clauses recognised by the European Commission or any equivalent mechanism.
Contact
For any questions or requests related to privacy, please write to us at: contact@lachaisecouture.com
